Kubernetes management made easy
Talos Linux and Omni deliver production reliability with strong uptime, seamless updates, feature enhancements delivery, and simplified Kubernetes management. The Sidero Support Team provides fast 24/7 global assistance in your time zone.
Talos Linux
Enterprise Support
Comprehensive enterprise production coverage for your Talos Linux infrastructure.
- Rapid resolution to infrastructure issues
- Expert guidance and recommendations
- General guidance on adjacent tools such as Cilium, MetalLB, Rook-Ceph, etc.
- 24×7 or business hours support availability
- SLA-backed response times
- Dedicated account manager
- Pricing is tiered on the number of nodes
Omni License
and Support
Secured, automated, and supported Kubernetes cluster creation.
All of Talos Linux Enterprise support plus:
- Business Support: Business hours support with SLAs
- Enterprise Support: 24 x 7 x 365 support with SLAs
- Free development account
- Legal terms review
- Private Slack channel during onboarding
Community
Support
Open source support
- Bug reporting only
- No SLAs
- Self-support via Slack and GitHub Discussions
- Access to documentation and tools
What You Can Expect
Accelerate your
Kubernetes project
Your time is valuable. The faster your infrastructure is up and running, the faster you can go back to focusing on your products and customers. Our Enterprise Support plans also offer support for non-current versions of Kubernetes and Talos Linux, so you can upgrade on your schedule.
Fast
resolution
Whether you are using our fully managed services or a Professional Services engagement, our team provides 24×7 support with under one hour average response times.
An extension of your operations team
Consider us an extension of your operations team. We ensure that you not only get the support you need, but your team gets the learning they need to more effectively manage your Talos Linux and Kubernetes environment.
No Vendor
Lock-in
Support for open source Talos Linux is a no vendor lock-in option. Do you want to stick with open source tools? We have you covered.
Responsive and Professional
We put people at the heart of what we do. With us, you can always count on friendly and collaborative support and processes that work for you.
Services Options
Omni On-Ramp
Tell us what you would like from your first deployment, and we will make it happen. With this Professional Services engagement, our team will use direct access to your infrastructure to create your first cluster and get you up and running.
Fully Managed
Services
Go from decision to fully deployed with our ongoing assistance. This comprehensive support contract includes:
- Design of your Talos Linux and Kubernetes system
- Creation of the infrastructure
- Deployment of the Kubernetes clusters and allocation of machines to clusters
- Management and maintenance of Kubernetes clusters
- Configuration and health monitoring
- Maintenance, updates, and patches of Talos Linux and Kubernetes
- Co-management of infrastructure with you
Professional
Services
Get insights that serve both new and experienced Kubernetes users. Our team will provide you with a range of services to ensure your environment is solid and optimized. Professional Services agreements are customized to fit your needs and can be tailored toward the implementation of new features, advice on ensuring security in a Talos Linux environment, and more.
Architecture
Review
Our team will review your architecture to ensure you are ready for production, giving you the confidence that your environment is supportable, logical, and following best practices. In this review, we examine:
- How you deploy clusters
- Plans for upgrades to Kubernetes and Talos Linux
- Answers for Day Two operations, such as monitoring, storage, etc.
Training
Training is available to get your team up to speed on best practices for Talos Linux, Omni, Sidero management tools, and Kubernetes. Whether you are new to Kubernetes or experienced in Kubernetes but new to Sidero, this dedicated training will lead to a more secure and operationally stable infrastructure.
Get started with your
support plan today
Give us a little bit of information about your needs and we’ll be in contact.
Frequent FAQs
Yes, if you have a contract for Fully Managed Services. If you have any issues with your upgrades, please open a support ticket, and we will review your procedure.
Yes, if you have a contract for Fully Managed Services. If you have any issues with your upgrades, please open a support ticket for a review of your procedure.
These are outside the scope of our general support and should be handled by engaging Professional Services.
If you have a contract for Fully Managed Services and have storage, such as Rook+Ceph and Longhorn, this may be managed by Sidero for you. If you want support for other storage options, you can purchase a Professional Services engagement for the installation and support.
Yes, if you have a contract for Fully Managed Services. You can also purchase a Professional Services engagement, and we will set up an ingress controller.
Kubernetes support is provided for the most current stable releases of Kubernetes.
Full support is available for the current stable version of Sidero systems software, all stable versions released in the previous 9 months, and stable versions within 2 minor releases of the current release, even if published more than 9 months ago. Stable releases are those not labelled as “alpha” or “beta” releases that are published on the releases page for the Sidero software on Github. This includes qualified Critical and Important Security Advisories, and Urgent and selected High Priority Bug Fix Maintenance support.
Severity 1: Urgent
A problem that severely impacts your use of the software (such as loss of data or in which your systems are not functioning). The situation halts your business operations and no procedural workaround exists.
Severity 2: High
A problem where the software is functioning but your use is severely reduced. The situation is causing a high impact to portions of your business operations and no procedural workaround exists.
Severity 3: Medium
A problem that involves partial, non-critical loss of use of the software. There is a medium-to-low impact on your business. Your business continues to function, including by using a procedural workaround.
Severity 4: Low
A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification. There is little to no impact on your business or the performance or functionality of your system.
Kubernetes Control Plane and Kubernetes components (specifically API Server, scheduler, Kubernetes Controller Manager, etcd, cloud controller manager, kubelet, kube-proxy, containerd).
Promised SLAs range from 1 hour to 2 business days depending on the level of support purchased and the severity of your issue. This is detailed in your support contract.
If the request is relevant to the project, file via GitHub Issues. Otherwise, please reach out to your Support Account Manager.
Log in to the shared Zendesk portal with your registered email address. Your case will be visible and updatable.
Yes, if you have a Fully Managed Services contract. Alternatively, you can purchase a Professional Services engagement, and we’ll support you during the upgrade.
Yes, if you have a contract for Fully Managed Services. You can also purchase a Professional Services engagement, and we can validate deployment designs and verify operational readiness.
Yes, if you have a contract for Fully Managed Services.
We will work with your team members who can share their screen and walk us through the issue.
Talos Linux and Omni are designed to inherently have fewer vulnerabilities. We actively monitor for vulnerabilities within Talos Linux and any projects we have working with Talos Linux. When a vulnerability is identified, we patch it quickly.
Yes. Whether with Talos Linux or with Omni, we will support your use case.