No tier-one filter.
Tickets land directly with engineers who have commit access to Talos. The person reading your support bundle is the kind who could've written the code that produced it. No outsourcing.
Support & services
Support from the engineers who ship Talos.
24/7 coverage, SLA-backed, no outsourced tiers.
The people who built it
are the people who fix it.
Engineers who ship the product answer the ticket, the support window is wide enough to upgrade on your schedule, and the workflow handles restricted-access environments by default.
Built for restricted access.
Some of our customers run in environments where logs can't leave the network. We support that as a first-class workflow: screen-share debugging, sanitized support bundles, and FIPS-aware processes.
Upgrade on your schedule.
Support covers current stable plus every stable release from the last nine months. Two-minor-version releases stay supported even when they fall outside that window. Upgrade timing belongs to your fleet.
One team, build through support.
The engineers who ship Talos run your Production Readiness Review, deliver training, and answer Sev-1s at 3am. Support, services, and the product roadmap come from one org.
Talos Platform support,
scaled to your fleet.
Both plans include SLA-backed response times and support from the engineers who build the Talos Platform. Enterprise adds 24×7 coverage, a dedicated account manager, and legal terms review for teams with procurement requirements.
| Business | Enterprise | |
|---|---|---|
| Coverage hours | Business hours, your region | 24×7×365, follow-the-sun |
| SLA-backed response times | ✓ | ✓ |
| Support channels | Portal, email | Portal, email, shared Slack |
| Development and staging account | — | ✓ |
| K8s control plane coverage | ✓ | ✓ |
| Adjacent tool guidance | Cilium, MetalLB, Rook-Ceph | Cilium, MetalLB, Rook-Ceph |
| Dedicated account manager | — | ✓ |
| Legal terms review | — | ✓ |
Need Talos Linux support?
Vendor support for Talos Linux OS, standalone.
Talk to usTalos Linux Support
Talos Linux support gives you direct access to the engineers who build and maintain the OS, for environments where a Talos Platform subscription isn’t the right fit — air-gapped infrastructure, heavily regulated sites, or architectures built around your own operational tooling.
What’s included
- SLA-backed response times
- Kubernetes control plane coverage
- Adjacent tool guidance — Cilium, MetalLB, Rook-Ceph
- 24×7 coverage
- Dedicated account manager
- Legal terms review
Frequently asked questions
Does Sidero manage Talos Linux and Omni upgrades for us?
Yes, if you have a contract for Fully Managed Services. If you have any issues with your upgrades, please open a support ticket, and we will review your procedure.
Does Sidero manage upgrades of Kubernetes for us?
Yes, if you have a contract for Fully Managed Services. If you have any issues with your upgrades, please open a support ticket for a review of your procedure.
Should I create my workload as a Kubernetes job or should it run as a deployment?
These are outside the scope of our general support and should be handled by engaging Professional Services.
Is storage included in support? Will you set up the storage system for me? If storage breaks, will you fix it?
If you have a contract for Fully Managed Services and have storage, such as Rook+Ceph and Longhorn, this may be managed by Sidero for you. If you want support for other storage options, you can purchase a Professional Services engagement for the installation and support.
Is an Ingress controller included in support? Will you set up the ingress controller for me?
Yes, if you have a contract for Fully Managed Services. You can also purchase a Professional Services engagement, and we will set up an ingress controller.
Which releases of Kubernetes, Talos Linux, and Omni do you support?
Kubernetes support is provided for the most current stable releases of Kubernetes.
Full support is available for the current stable version of Sidero systems software, all stable versions released in the previous 9 months, and stable versions within 2 minor releases of the current release, even if published more than 9 months ago. Stable releases are those not labelled as "alpha" or "beta" releases that are published on the releases page for the Sidero software on Github. This includes qualified Critical and Important Security Advisories, and Urgent and selected High Priority Bug Fix Maintenance support.
My support contract outlines the services you provide based on the level of severity. What are the severity level definitions?
Severity 1: Urgent
A problem that severely impacts your use of the software (such as loss of data or in which your systems are not functioning). The situation halts your business operations and no procedural workaround exists.
Severity 2: High
A problem where the software is functioning but your use is severely reduced. The situation is causing a high impact to portions of your business operations and no procedural workaround exists.
Severity 3: Medium
A problem that involves partial, non-critical loss of use of the software. There is a medium-to-low impact on your business. Your business continues to function, including by using a procedural workaround.
Severity 4: Low
A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification. There is little to no impact on your business or the performance or functionality of your system.
What portions of Kubernetes are covered in a support agreement?
Kubernetes Control Plane and Kubernetes components (specifically API Server, scheduler, Kubernetes Controller Manager, etcd, cloud controller manager, kubelet, kube-proxy, containerd).
What SLAs does Sidero promise?
Promised SLAs range from 1 hour to 2 business days depending on the level of support purchased and the severity of your issue. This is detailed in your support contract.
I have an enhancement request. How do I file it? Once it’s filed, how do I follow up on the status?
If the request is relevant to the project, file via GitHub Issues. Otherwise, please reach out to your Support Account Manager.
How do I monitor the status of an open case? Can I change the severity level, and if so, how?
Log in to support portal with your registered email address. Your case will be visible and updatable.
Can Sidero validate our planned upgrade or support me as I do my upgrade?
Yes, if you have a Fully Managed Services contract. Alternatively, you can purchase a Professional Services engagement, and we’ll support you during the upgrade.
We need help validating our deployment design and operational readiness. Can Sidero support help?
Yes, if you have a contract for Fully Managed Services. You can also purchase a Professional Services engagement, and we can validate deployment designs and verify operational readiness.
I am importing my legacy Kubernetes cluster into Talos Linux and having issues. Can Sidero support help me troubleshoot this issue?
Yes, if you have a contract for Fully Managed Services.
How does Sidero troubleshoot issues on systems where external access is not allowed (i.e., cases where security and compliance do not allow external access)?
We will work with your team members who can share their screen and walk us through the issue.
How quickly does Sidero respond to and resolve industry-reported vulnerabilities?
Talos Linux and Omni are designed to inherently have fewer vulnerabilities. We actively monitor for vulnerabilities within Talos Linux and any projects we have working with Talos Linux. When a vulnerability is identified, we patch it quickly.
Can I bring my own compute?
Yes. Whether with Talos Linux or with Omni, we will support your use case.