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Founded in Santa Barbara, California as a remote-first company, Sidero has team members throughout the world. You’ll get a chance to do challenging work, join a supportive team, and be part of something truly special.
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Job Title: Director of Customer Experience
Location: Remote
Department: Customer Experience
Reports To: Chief Executive Officer (CEO)
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About Sidero Labs
Sidero Labs is pioneering the next generation of cloud-native infrastructure through cutting-edge bare metal orchestration and operating system technologies. Our mission is to simplify and streamline infrastructure operations through high-performance, secure, and automated software solutions that enable enterprises to run Kubernetes and distributed systems anywhere—reliably and efficiently.
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Position Summary
We are seeking a hands-on and strategic Director of Customer Experience to build and scale our post-sales operations. Reporting directly to the CEO, this individual will own Customer Success, Professional Services, Technical Support, and Account Management, with an initial focus on preventing churn, accelerating onboarding, and driving net revenue retention (NRR) by ensuring our customers achieve their goals.
This is a rare opportunity to join a high-growth company at an inflection point, where you’ll create the playbook for post-sales operations and build a team that delivers measurable outcomes for our customers. You’ll work closely with Sales, Product, and Engineering to ensure seamless customer journeys and long-term advocacy.
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Key Responsibilities
Customer Success
Professional Services
Technical Support
Account Management
Cross-Functional Leadership
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Qualifications
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Why Join Sidero Labs
Are you excited to fill this role?
Email a cover letter and resume to [email protected]
Sidero Labs is a small but growing company revolutionizing Kubernetes with our innovative SaaS and Kubernetes-focused Linux Operating System. We’re on a mission to make Kubernetes easy, secure, and usable, and we’re looking for a Senior Frontend Engineer to join our passionate team and help us elevate our products to the next level.
As a Senior Frontend Engineer, you’ll be responsible for the development and maintenance of the front-end architecture for our products, ensuring a seamless and efficient user experience. The role will involve collaborating with cross-functional teams, creating responsive UIs, and ensuring the scalability and stability of our web applications.
This is a full-time remote role with the option to work from anywhere, though candidates in European time zones are preferred. We’re looking for someone with a strong background in modern front-end technologies, especially Vue 3, TypeScript, and Tailwind CSS, to help us build beautiful and functional web applications.
As a Senior Frontend Engineer, your primary focus will be supporting and enhancing the Omni UI. You’ll be responsible for implementing designs for new features, improving existing user interfaces, and working closely with backend engineers to ensure a seamless and cohesive user experience.
We’re looking for an experienced Senior Frontend Engineer who can provide guidance on best practices and help us make the most of the technologies we use in our projects.
Qualifications:
Check out our projects on GitHub:
Ready to apply? Fill out this form.
As part of an all remote team, you’ll be highly autonomous but have a big impact. We value results, not time spent at your screen – you get to manage that yourself, and work however, wherever and whenever you want.
We pay competitive salaries, health insurance, and, depending on your location, grant stock options or stock appreciation rights.
Expected PayScale for this role is $75,000 to $110,000 USD.
But you may find that the biggest benefit is the people you’ll get to work with, as well as the culture of responsibility and results.
Sidero Labs is a small but growing company revolutionizing Kubernetes with our innovative SaaS and Kubernetes focussed Linux Operating System. We’re on a mission to make Kubernetes easy, secure and usable, and we’re looking for a Senior Software Engineer to join our passionate team and help us to the next level.
Sidero Labs develops two main projects: Talos Linux and Omni. Talos Linux is a minimal secure immutable operating system to run Kubernetes clusters, while Omni streamlines management of clusters built on top of Talos Linux.
This is a full-time remote role for a Senior Software Engineer at Sidero Labs, Inc. We can hire at any location, but the preference will be for candidates in the European or U.S. time zones. The Senior Software Engineer will be responsible for development of both Omni and Talos Linux, and other projects. The role will involve tasks related to developing and maintaining software solutions, optimizing performance, ensuring scalability, adding automated integration tests, handing user questions, etc.
Qualifications
Check out our projects on GitHub:
Ready to apply? Fill out this form.
As part of an all remote team, you’ll be highly autonomous but have a big impact. We value results, not time spent at your screen – you get to manage that yourself, and work however, wherever and whenever you want.
We pay competitive salaries, health insurance, and, depending on your location, grant stock options or stock appreciation rights.
Expected PayScale for this role is $75,000 to $120,000 USD.
But you may find that the biggest benefit is the people you’ll get to work with, as well as the culture of responsibility and results.
Kubernetes has revolutionized how applications run, and Sidero® is building tools to bring that same transformation to the infrastructure underneath.
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