Support & services
Talos Linux and Omni enterprise support deliver production-grade reliability with strong uptime, seamless updates, feature enhancements delivery, and simplified Kubernetes management. The Sidero Support Team provides fast 24/7 global assistance in your time zone.
License & support
Secured, automated, and supported Kubernetes cluster creation.
- Omni license
- Rapid resolution to infrastructure issues
- Expert guidance and recommendations your Talos Linux, Omni, and Kubernetes environment
- General guidance on adjacent tools such as Cilium, MetalLB, Rook-Ceph, etc.
- Includes support for Kubernetes control plane and components
- Business hours and 24×7 support options are available for self-hosting or with the SaaS subscription. Options:
- Business Support: Business hours support with SLAs
- Enterprise Support: 24 x 7 x 365 support with SLAs, free development account, and legal terms review.
NOTE: A support license is required for production use of Omni self-hosting.
Enterprise support
Comprehensive enterprise production coverage for your Talos Linux infrastructure.
- Rapid resolution to infrastructure issues
- Expert guidance & recommendations
- General guidance on adjacent tools: Cilium, MetalLB, Rook-Ceph, etc.
- 24×7 support availability
- SLA-backed response times
- Dedicated account manager
- Pricing is tiered to number of nodes
Community support
Open source support & training from our user community across the globe.
- Bug reporting only
- No SLAs
- Self-support via Slack and GitHub Discussions
- Access to documentation and tools
What You Can Expect
Accelerate your
Kubernetes project
Your time is valuable. The faster your infrastructure is up and running, the faster you can go back to focusing on your products and customers. Our Enterprise Support plans also offer support for non-current versions of Kubernetes and Talos Linux, so you can upgrade on your schedule.
Fast
resolution
Whether you are using our fully managed services or a Professional Services engagement, our team provides 24×7 support with under one hour average response times.
An extension of your operations team
Consider us an extension of your operations team. We ensure that you not only get the support you need, but your team gets the learning they need to more effectively manage your Talos Linux and Kubernetes environment.
No vendor lock-in
Support for open source Talos Linux is a no vendor lock-in option. Do you want to stick with open source tools? We have you covered.
Responsive and professional
We put people at the heart of what we do. With us, you can always count on friendly and collaborative support and processes that work for you.
Services Options
Omni on-ramp
Tell us what you would like from your first deployment, and we will make it happen. With this Professional Services engagement, our team will use direct access to your infrastructure to create your first cluster and get you up and running.
Fully managed
services
Go from decision to fully deployed with our ongoing assistance. This comprehensive support contract includes:
- Design of your Talos Linux and Kubernetes system
- Creation of the infrastructure
- Deployment of the Kubernetes clusters and allocation of machines to clusters
- Management and maintenance of Kubernetes clusters
- Configuration and health monitoring
- Maintenance, updates, and patches of Talos Linux and Kubernetes
- Co-management of infrastructure with you
Professional
services
Get insights that serve both new and experienced Kubernetes users. Our team will provide you with a range of services to ensure your environment is solid and optimized. Professional Services agreements are customized to fit your needs and can be tailored toward the implementation of new features, advice on ensuring security in a Talos Linux environment, and more.
Architecture
review
Our team will review your architecture to ensure you are ready for production, giving you the confidence that your environment is supportable, logical, and following best practices. In this review, we examine:
- How you deploy clusters
- Plans for upgrades to Kubernetes and Talos Linux
- Answers for Day Two operations, such as monitoring, storage, etc.
Training
Training is available to get your team up to speed on best practices for Talos Linux, Omni, Sidero management tools, and Kubernetes. Whether you are new to Kubernetes or experienced in Kubernetes but new to Sidero, this dedicated training will lead to a more secure and operationally stable infrastructure.
Get started with your
support plan today
Share a few details and we’ll be in contact.