Talos Linux and Omni are designed for production reliability, boasting an impressive uptime record, seamless updates and feature enhancements delivery, and all-around easy Kubernetes management.
When you need further assistance, the Sidero Support Team can resolve your issue fast. Our team has 15+ years of Kubernetes production experience and knows the product inside and out. Located around the globe, they’re ready to provide 24×7 coverage in your time zone.
Rapid resolution to your infrastructure issues
Expert guidance and recommendations
General guidance on adjacent tools such as Cilium, MetalLB, Rook-Ceph, etc.
24×7 or business hours support availability
SLA-backed response times
Dedicated account manager
Pricing is tiered based on the number of nodes.
All of Talos Linux Enterprise Support plus:
Business Support:
Business hours support with SLAs
Enterprise Support:
24 x 7 x 365 Support with SLAs
Free Development account
Legal terms review
Private Slack Channel during onboarding
Priced per node.
Bug reporting only
No SLAs
Self-support via Slack and GitHub Discussions
Access to documentation and tools
Sidero has a range of support options to fit just what you need.
Tell us what you would like from your first deployment, and we will make it happen. With this Professional Service engagement, our team will use direct access to your infrastructure to create your first cluster and get you up and running.
Go from decision to fully deployed with our ongoing assistance. This comprehensive support contract includes:
Get insights that serve both new and experienced Kubernetes users. Our team will provide you with a range of services to ensure your environment is solid and optimized. Professional Services agreements are customized to fit your needs and can be tailored toward the implementation of new features, advice on ensuring security in a Talos Linux environment, and more.
Our team will review your architecture to ensure you are ready for production, giving you the confidence that your environment is supportable, logical, and following best practices. In this review, we examine:
Training is available to get your team up to speed on best practices for Talos Linux, Sidero management tools, and Kubernetes. Whether you are new to Kubernetes or experienced in Kubernetes but new to Sidero, this dedicated training will lead to a more secure and operationally stable infrastructure.
Your time is valuable. The faster your infrastructure is up and running, the faster you can go back to focusing on your products and customers. Our enterprise support plans also offer support for non-current versions of Kubernetes and Talos Linux, so you can upgrade on your schedule.
Whether you are using our fully managed services or a Professional Services engagement, our team provides 24x7 support with under one hour average response times. With Talos Linux and Kubernetes experience and several relevant certifications, our team can analyze and resolve your problems fast.
Consider us an extension of your operations team. Our team ensures that you not only get the support you need, but your team gets the learning they need to more effectively manage your Talos Linux and Kubernetes environment.
Support for open source Talos Linux offers a no vendor lock option. Do you want to stick with open source tools? We have you covered.
We put people at the heart of what we do. With us, you can always count on friendly and collaborative support and processes that work for you.
Give us a little bit of information about your needs and we’ll be in contact.
Kubernetes Cluster Reference Architecture with Talos Linux
Submitting a support ticket is easy. Click here to access our ticketing system.
Join our community Slack to get advice and recommendations from our users
Does Sidero Labs manage Talos Linux and Omni upgrades for us?
Yes, if you have a contract for Fully Managed Services. If you have any issues with your upgrades, please open a support ticket, and we will review your procedure.
Does Sidero Labs manage upgrades of Kubernetes for us?
Yes, if you have a contract for Fully Managed Services. If you have any issues with your upgrades, please open a case for a review of your procedure.
Should I create my workload as a Kubernetes job or should it run as a deployment? How do I write this job in Kubernetes?
These are outside the scope of our general support and should be handled by engaging Professional Services.
Is storage included in support? Will you set up the storage system for me? If storage breaks, will you fix it?
If you have a contract for Fully Managed Services, then some storage, such as Rook+Ceph and Longhorn, may be managed by Sidero Labs for you. If you want support for other storage options, you can purchase a Professional Services engagement for the installation and support.
Is an Ingress controller included in support? Will you set up the ingress controller for me?
Yes, if you have a contract for Fully Managed Services. You can also purchase a Professional Services engagement, and we will set up an ingress controller.
Which releases of Kubernetes, Talos Linux, and Omni do you support?
Kubernetes support is provided for the most current stable releases of Kubernetes.
Full support is available for the current stable version of Sidero systems software, all stable versions released in the previous 9 months, and stable versions within 2 minor releases of the current release, even if published more than 9 months ago. Stable releases are those not labelled as “alpha” or “beta” releases that are published on the releases page for the Sidero Labs software on Github. This includes qualified Critical and Important Security Advisories and Urgent and selected High Priority Bug Fix Maintenance support.
My support contract outlines the services you provide based on the level of severity. What are the severity level definitions?
Severity Definitions | |
Severity 1 Urgent | A problem that severely impacts your use of the software (such as loss of data or in which your systems are not functioning). The situation halts your business operations and no procedural workaround exists. |
Severity 2 High | A problem where the software is functioning but your use is severely reduced. The situation is causing a high impact to portions of your business operations and no procedural workaround exists. |
Severity 3 Medium | A problem that involves partial, non-critical loss of use of the software. There is a medium-to-low impact on your business. Your business continues to function, including by using a procedural workaround. |
Severity 4 Low | A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification. There is little to no impact on your business or the performance or functionality of your system. |
What SLAs does Sidero promise?
Promised SLAs range from 1 hour to 2 business days depending on the level of support purchased and the severity of your issue. This is detailed in your support contract.
What portions of Kubernetes are covered in a support agreement?
Kubernetes Control Plane and Kubernetes components (specifically API Server, scheduler, Kubernetes Controller Manager, etcd, cloud controller manager, kubelet, kube-proxy, containerd).
I have an enhancement request. How do I file it? Once it’s filed, how do I follow up on the status?
If the request is relevant to the project, file via GitHub Issues. Otherwise, please reach out to your Support Account Manager.
How do I monitor the status of an open case? Can I change the severity level, and if so, how?
Log in to the shared Zendesk portal with your registered email address. Your case will be visible and updatable.
Can Sidero Labs validate our planned upgrade or support me as I do my upgrade?
Yes, if you have a contract for Fully Managed Services. You can also purchase a Professional Services engagement, and we can join as the upgrade is being performed.
We need help validating our deployment design and operational readiness. Can Sidero Labs support help?
Yes, if you have a contract for Fully Managed Services. You can also purchase a Professional Services engagement, and we can validate deployment designs and verify operational readiness.
I am importing my legacy Kubernetes cluster into Talos Linux and having issues. Can Sidero support help me troubleshoot this issue?
Yes, if you have a contract for Fully Managed Services.
How does Sidero Labs troubleshoot issues on systems where external access is not allowed (i.e., cases where security and compliance do not allow external access)?
We will work with your team members who can share their screen and walk us through the issue.
How quickly does Sidero Labs respond to and resolve industry-reported vulnerabilities?
Talos Linux and Omni are designed to inherently have fewer vulnerabilities. We actively monitor for vulnerabilities within Talos Linux and any projects we have working with Talos Linux. When a vulnerability is identified, we patch it quickly.
Can I bring my own compute?
Yes. Whether with Talos or with Omni, we will support your use case.
Kubernetes has revolutionized how applications run, and Sidero® is building tools to bring that same transformation to the infrastructure underneath.
Follow Us